- To explain the differences between ontology & taxonomy tools for organising knowledge.
- To describe cognitive mapping & information retrieval tools for capturing knowledge.
- To distinguish between different tools for evaluating knowledge.
- To assess different tools for sharing knowledge.
- To explain technologies for storing & presenting knowledge.
- To relate this chapter with case study and IR 4.0.
2.0 INTRODUCTION
Figure 7.1 A typology of knowledge tools & component technologies
- Jashapara (2004) have grouped various technologies in their ability to perform a knowledge function namely, organising, capturing, analysing, storing & sharing knowledge.
- The large number of KM systems on offer in the marketplace is seen as a combination variation of a number of these component technologies.
- Firms may decide to buy different components off-the-shelf or develop their own tools to meet their needs whether it is cheap or expensive KM technologies.
- It is important to remain focus on the organisational needs rather than mesmerizing on the KM technologies.
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